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Delivery Information
We send to almost any destinations in the world. We always make sure we check all our watches and pack our watches properly, bubble-wrapped before we ship them out. All orders are shipped either
- EMS Express Courier Service
- DHL, UPS, FEDEX or AirMail
We need to remind all customers that we need the following to ensure 100% delivery to you:
- Full Name
- Full Address with postal code
- Telephone number (This is important to ensure Guaranteed Delivery)
**Please make sure that there is someone to receive the package if you are not around. We are NOT RESPONSIBLE if you do not receive your package due to the fact you were not around to pick it up. If you reject the shipment, we will also not take responsibility for the shipment.
**Please note that if package is delivered and contents in the package is stolen, we will not be responsible for such cases. However we will still discuss with customer about the problem. For custom seizures, we will speak to individual customers to review re-shipment. Thanks!
:: DELIVERY TIME ::
EMS Express with Online Tracking Status
- 7-12 working days depending on destination and customs clearance
- Online Tracking can track your package for you at different stages
- We have NO CONTROL over the delivery after it is shipped
- Customs clearance and delays may be unavoidable but there is nothing to worry about
- EMS Shipping is the FASTEST and most RELIABLE
DHL/UPS/FEDEX Online Tracking
- 5-12 working days depending on destination and customs clearance
- Generally faster than EMS Courier
- We have NO CONTROL over the delivery after it is shipped
**Some packages are shipped in TOYS packages when we ship out. Please take note**
:: ORDER PROCESSING ::
All orders are normally shipped from our warehouse within 48 to 72 hours of receipt of order. If there is a delay in your order, we will notify you by email. Delivery time will vary according to geographical location. We are not responsible for shipper delay as we have no control when item is shipped out.
:: BACK ORDERS ::
Although every attempt is made to maintain the inventory of each product we offer, occasionally we may run out of certain models due to overwhelming reponse. If any product is not available for shipment, we will contact you by email with up to date delivery information.
:: REFUNDS & RETURNS ::
We do not accept return and exchange unless on very special terms.
Refunds if offered will be issued for the 80% total amount of the purchase product only less the transaction fees. We do not offer refunds for any free items received as part of any promotion.
**There is a restocking fee of 20% on all returns because we will have to store back on inventory.
**Shipping cost for returns and exchanges will be at the customers expense.
**Please make sure you return your merchandise by a traceable method to assure delivery.
All returns merchandise must be in new condition (as we sent) and complete with all original packaging. We will inspect all merchandise returns. Upon approved inspection, full credit will be issued back to your paypal account or payment method within 48 hours of receival. Merchandise returns that are not in the original condition or missing original packaging will either be refused, or subject to a 25% re-stocking fee at our discretion.
:: WARRANTY ON PRODUCTS ::
We provides a 06 months warranty for all watches sold. Defective watch must be returned with a note indicating the defect on the watch and please get a RETURN MERCHANISE NUMBER from us before you send the item back . A replacement or repair will be sent at no charge to you.
